Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color (if applicable), then proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available in your region.
Is my payment information secure?
Yes, all transactions are processed through encrypted secure payment gateways. We do not store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping options. Delivery times vary depending on your location and the shipping method selected during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times may vary, and additional customs fees may apply depending on your country's regulations.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Some sale items may be final sale.
How do I initiate a return?
You'll receive instructions on how to return your items and a prepaid return label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The timing of the refund appearing in your account depends on your payment provider.
Sizing & Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our size guide for the best fit.
Are the colors accurate in product photos?
We strive to represent colors as accurately as possible, but monitor settings and lighting conditions may cause slight variations in how colors appear.
What materials are your products made from?
Material information is listed on each product page. We use a variety of high-quality fabrics including cotton, polyester, silk, and blends.