Tracking order

Order Tracking Process

At Zentelha, we make it easy for you to track your order every step of the way. Here's how our order tracking works:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Processing: Your order will be processed within 1-2 business days (excluding weekends and holidays).
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
  4. Tracking Your Package: Use the provided tracking number to monitor your package's journey.
  5. Delivery: Your order will be delivered to the address you provided during checkout.

How to Track Your Order

You can track your order using our recommended third-party tracking service:

17Track - Global Package Tracking

17Track is a reliable platform that supports tracking for most international carriers. Here's how to use it:

  1. Visit 17Track's website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track provides detailed tracking information and supports multiple languages for international customers.

Tracking Information Availability

Please note:

  • Tracking information may take 24-48 hours to appear in the system after shipment
  • During peak seasons, updates might be slightly delayed
  • If your tracking shows no information after 72 hours, please contact our customer service

Need Help?

If you're experiencing any issues with tracking your order or if your package appears to be delayed, please reach out to our customer support team through the Contact Us page. Be sure to include your order number and tracking information for faster assistance.