Shipping policy
Shipping Methods
Zentelha offers worldwide shipping through trusted carriers to ensure your fashion items arrive safely and on time. We provide the following shipping options:
- Standard Shipping: 7-15 business days
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or sales events, processing may take slightly longer.
Shipping Destinations
We ship to most countries worldwide. During checkout, you can verify if we deliver to your location. Some remote areas may have limited shipping options or additional charges.
Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free shipping may be available for orders meeting certain criteria, which will be automatically applied at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package directly through our website using your order number.
Customs & Duties
International shipments may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.
Shipping Restrictions
Due to international regulations, we cannot ship to certain countries or regions. If your location becomes unavailable after order placement, we will contact you to arrange a refund.
Damaged or Lost Packages
While we take every precaution with packaging, please inspect your order upon arrival. Report any shipping damages within 48 hours of delivery. For lost packages, please allow the full estimated delivery time before contacting us.
Returns & Exchanges
For information about returning or exchanging items, please refer to our Returns Policy page.
Contact Information
For any shipping-related inquiries, please contact our customer service team through our Contact Page. We typically respond within 24-48 hours.